China’s medical institutes have optimized health services, improved medical quality and innovated the service models to provide better care for people, according to the third inspection by the State Council.
Starting in 2015, the National Heath and Family Planning Commission (NHFPC) has carried out an action plan to further improve the country’s medical services, and the inspection showed great results.
As per the action plan, information technologies are being widely used across many regions to solve the difficulties in the reservation system.
By 2016, 38.6 percent of third-level hospitals were using appointment registrations, a year-on-year increase of 6.5 percent, and 1,378 health institutes were accepting mobile payments. In 2017, the rate of appointment registrations at third-level hospitals is expected to surpass 50 percent.
Beijing Children’s Hospital pioneered multiple reservation methods in June 2016, allowing patients to make reservations through apps, WeChat, telephones and self-service machines at the hospital.
Medical care services have also improved. Today, patients can see several experts with one registration to receive coordinated treatment, said Qin Mingwei from Peking Union Medical College Hospital.
Data showed that by 2016, 1,507 third-level hospitals had adopted rational use of clinical drugs through information technologies, and all third-level hospitals and more than 6,000 second-level hospitals provided quality care to patients.
According to an official from NHFPC, the commission will continue to improve the nation’s medical services in the next five years, and expand the coverage of quality care services.
In addition, legal guarantees are in place to address patients’ complaints and mediate medical disputes, and nearly 70,000 health institutes are covered by medical liability insurance and medical risk fund, to better protect the interests of both doctors and patients.